Contact Form lvx0v899

dua-lipa-shop-uk

We aim to ship all orders within 24-48 hours of your order being confirmed.

If your order has not shipped out by then, your order may be on pre-order and is not due to be sent until a later date.

Once your order ships out an email will be sent to you informing you of shipment. If you have selected tracked shipping at checkout a tracking reference number will be included in that email.
If you have not selected tracked shipping then we will be unable to offer you a tracking number.

Our usual shipping times are as follows: 

UK: 2-5 Business Days (Maximum time 2 Weeks)
EU: 5-10 Business days (Maximum time 5 Weeks)
Rest of World: 10-20 business days (Maximum time 8 Weeks) 

What is your shipping policy?

In the event that you would like to return your order for either, an exchange or a refund, you can do so within 14 days of receiving it.
Please ensure that you send your item to the correct returns address based on where you are.


UK & ROW Returns
Backstreet Merchandise International
Gate B, St George`s House
Cape Road
Warwick, CV34 5DJ
United Kingdom
 

EU Returns
BSI Merch (UG)
V.V. Medien-Service
Tor  1 / Zone D
Egelingzeile 6
12103 Berlin
Germany
 

Please include a note within the package stating your order number, contact details and details of what you would like: a refund or an exchange. 
 

Exchange: If you would like to exchange your item please also include details of either the new size or the new item which you would like.
 

Refund: If you are requesting a refund please note that once the package has been processed you will receive your refund within 5 working days.

 
Can I return/exchange items if I change my mind?
Yes, of course, please just ensure that the items have not been worn or washed and are still in perfect condition.
 Please see our Return, refund & exchange policy above to find out how to return your items.
 

Do you offer refunds?
Yes we do offer refunds as long as the items are returned to us in perfect condition. 
If you would like to return your order for a refund, please see our Return, refund & exchange policy for information on how to do this.

 
Can I return a sale item?
You can return any item on the store as long as it is in perfect condition, unless stated otherwise.

 

What is your returns policy?

If an item is out of stock, please sign up for the stock alert option if available. 
That way you will be informed of any new stock deliveries.

If there is no stock alert option, we recommend keeping an eye on the store for further updates.

When are you expecting a restock?

You can find our generic size guide below.
Please note that UK sizing is measured around the chest and back whereas US is just across the chest.

Men's Sizes
UK inches cms
Small 36-38" 92-98cm
Medium 38-40" 98-102cm
Large 40-42" 102-108cm
Extra Large 44-46" 112-118cm
XX Large 46-48" 118-122cm

US inches cms
Small 18-19" 46-49cm
Medium 19-20" 49-51cm
Large 20-21" 51-54cm
Extra Large 22-23" 56-59cm
XX Large 23-24" 59-61cm

Women's Sizes
UK inches cms
Small 8/10 32" 82cm
Medium 10/12 34" 88cm
Large 12/14 36" 92cm
Extra Large 14/16 38" 98cm

US inches cms
Small 4/6 16" 41cm
Medium 6/8 17" 44cm
Large 8/10 18" 46cm
Extra Large 10/12 19" 49cm

Youth Sizes
 Age inches cms
Youth Small 5-6 yrs 28" 71cm
Youth Medium 7-8 yrs 32" 81cm
Youth Large 9-11 yrs 36" 92cm
Youth XL 12-13 yrs 38" 98cm

I would like to provide feedback

🤔There is an issue with my order

➰Please can I amend my order?

🕑Where is my order?

🔙 How do I return my item?